Important Coronavirus Information
All consultations are by appointment only.
Each appointment is for one patient and one medical issue. If you have more than one issue then please request a double appointment.
We are currently operating a remote total triage model
Following your telephone/video consultation, if required, you will be invited for a face to face appointment with the assigned clinician.
Telephone your registered branch (your registered branch)
Online (pre-bookable; if registered)
From 8am for morning appointments on the day
From 2pm for afternoon appointments on the day
Some appointments can be pre-booked by telephone or online
*ROUTINE EXTENDED ACCESS GP APPOINTMENTS ARE CURRENTLY UNAVAILABLE DUE TO THE COVID-19 PANDEMIC*
Routine evening (18:30-20:00pm) and weekend (08:30-12:30pm) appointments are pre-bookable by contacting us
These appointments are best suited for medical concerns that will not need ongoing review and monitoring
You will be offered a slot with a Rushcliffe GP, Nurse or Healthcare Assistant at one of three locations (varies by day/availability):
- East Bridgford Medical Centre
- Castle Healthcare Practice (West Bridgford)
- Keyworth Medical Practice
All appointments are pre-bookable only
There is NO walk-in service
IF YOU REQUIRE URGENT ASSISTANCE BEFORE 8AM OR AFTER 6.30PM, PLEASE CALL 111, OR FOR MEDICAL EMERGENCIES CALL 999
Out of Hours & Emergencies
NEMS Out of Hours (01509 672419)
Calls will be transferred automatically to a clinician working with NEMS who provide the out of hours service. All contact details are transmitted electronically to the medical practice the following morning. This service is for problems which cannot wait until the next available surgery but do not require Emergency Department care.
You can call 111 when you need medical help fast but it’s not a 999 emergency. Available 24 hours a day, 365 days a year.
A fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally.
NHS Walk-In Centres
Mainly nurse-led facilities that provide treatment for minor ailments such as infections, lacerations (minor cuts or wounds) and fractures. No appointment is needed for this service. Please see the map.
You can call 999 or directly attend an Emergency Department for serious and life threatening injuries or illnesses. Please see the map.
Please use the below map to find the local walk-in centres and emergency departments and their relation to the surgeries. NEMS (green pin) does NOT offer a walk in service and should be contacted on the number opposite, you will be invited down should the need arise.
Cancel Your Appointment
We offer home visits to patients who are housebound or requiring end of life care. We request that all other patients attend the surgery for their appointments. It is important that we are able to use the most appropriate examination facilities and equipment to provide you with high quality care.
If you or your carer requests a home visit, you will receive a telephone call from a GP to discuss the most appropriate management for your problem.
If you think you may need a home visit, please contact the surgery in the morning wherever possible.
If you would like a chaperone to be present during your consultation, please request one at the time of booking your appointment or when you arrive.
If you have a specific need that needs supporting to enable you to access healthcare, that is not already being addressed, then please contact our reception team.
If you need an interpreter during your appointment, please let reception know at the time of booking. We require at least 2 days notice to be able to provide the service but do not delay any urgent health need in the interim.