Appointments

Important Coronavirus Information

Symptoms

If you or anybody in your household has a high temperature, a new and continuous cough, or a loss or change to your sense of smell or taste then please DO NOT attend the surgery

Please refer to the Coronavirus information and ensure you arrange your test and follow current national guidance

Vaccination

There are numerous ways for eligible patients to book their vaccine (links below):

1) Rushcliffe Residents (All Eligible Cohorts)

Embankment Primary Care Centre (Saturdays & Sundays only)

2) Nottinghamshire Residents (Age eligibility)

3) Nottinghamshire Residents (Clinically Vulnerable/Carers)

4) National Booking (All eligible cohorts)

Appointment System

Key Information

All consultations are by appointment only.

Each appointment is for one patient and one medical issue. If you have more than one issue then please request a double appointment.

We are currently operating a remote total triage model

Following your telephone/video consultation, if required, you will be invited for a face to face appointment with the assigned clinician.

Gotham surgery is currently closed from 1pm. For afternoon appointments please contact our Kegworth branch from 2pm.

We are working towards the full reopening of Gotham surgery.

Booking

Telephone your registered branch (your registered branch)

Online (pre-bookable; if registered)

Timings

From 8am for morning appointments on the day

From 2pm for afternoon appointments on the day

Some appointments can be pre-booked by telephone or online

Extended Access

*ROUTINE EXTENDED ACCESS GP APPOINTMENTS ARE CURRENTLY UNAVAILABLE DUE TO THE COVID-19 PANDEMIC*

Routine evening (18:30-20:00pm) and weekend (08:30-12:30pm) appointments are pre-bookable by contacting us

These appointments are best suited for medical concerns that will not need ongoing review and monitoring

You will be offered a slot with a Rushcliffe GP, Nurse or Healthcare Assistant at one of three locations (varies by day/availability):

  • East Bridgford Medical Centre 
  • Castle Healthcare Practice (West Bridgford)
  • Keyworth Medical Practice 

All appointments are pre-bookable only

There is NO walk-in service

IF YOU REQUIRE URGENT ASSISTANCE BEFORE 8AM OR AFTER 6.30PM, PLEASE CALL 111, OR FOR MEDICAL EMERGENCIES CALL 999

Out of Hours & Emergencies

NEMS Out of Hours (01509 672419)

Calls will be transferred automatically to a clinician working with NEMS who provide the out of hours service. All contact details are transmitted electronically to the medical practice the following morning. This service is for problems which cannot wait until the next available surgery but do not require Emergency Department care.

NHS 111

You can call 111 when you need medical help fast but it’s not a 999 emergency. Available 24 hours a day, 365 days a year. 

NHS 111 Online

A fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

NHS Walk-In Centres

Mainly nurse-led facilities that provide treatment for minor ailments such as infections, lacerations (minor cuts or wounds) and fractures. No appointment is needed for this service. Please see the map.

Emergency Departments

You can call 999 or directly attend an Emergency Department for serious and life threatening injuries or illnesses. Please see the map.

Please use the below map to find the local walk-in centres and emergency departments and their relation to the surgeries. NEMS (green pin) does NOT offer a walk in service and should be contacted on the number opposite, you will be invited down should the need arise.

Home Visits

We offer home visits to patients who are housebound or requiring end of life care. We request that all other patients attend the surgery for their appointments. It is important that we are able to use the most appropriate examination facilities and equipment to provide you with high quality care. 

If you or your carer requests a home visit, you will receive a telephone call from a GP to discuss the most appropriate management for your problem.

If you think you may need a home visit, please contact the surgery in the morning wherever possible.

Support Services

Chaperones

If you would like a chaperone to be present during your consultation, please request one at the time of booking your appointment or when you arrive.

Facilities

If you have a specific need that needs supporting to enable you to access healthcare, that is not already being addressed, then please contact our reception team.

Interpreters

If you need an interpreter during your appointment, please let reception know at the time of booking. We require at least 2 days notice to be able to provide the service but do not delay any urgent health need in the interim.