We are sorry to hear that you feel you did not receive excellent care at Orchard Surgery. We do encourage you in the first instance to contact the surgery directly, either in person or on the phone, to try to resolve any issues you may be facing. However, if you feel your complaint has not been fully resolved, you can use the form below to put your complaint in writing.
We think it is important to deal with complaints as quickly as possible, so we will acknowledge all written communications within 3 working days. At this point you will normally be given the opportunity to discuss the matter and how it will be handled either by telephone or face to face.
In any event we aim to provide a full written reply within 14 days. Occasionally, if we have to make a lot of enquiries, it might take longer but we will keep you informed.
Last Updated: 24/03/2021